Products
Your Questions Answered:
Understanding Our Products
Do your products suit all skin types and sensitivities?
Absolutely. We've formulated our range to be friendly to all, especially sensitive skin. We suggest a patch test for newcomers. Our products are free from the Notorious Nines: Parabens, Sulphates, Formaldehyde and Formaldehyde releasers, Drying Alcohols, Talc, Triclosan, Ethanolamines, Essential Oils and Chemical Sunscreens.
What is the shelf life of your products?
Our products have a shelf life of 30 months from the manufacturing date, with a period after opening (PAO) of 12 months. Store them in a cool, dry place and shake well before use.
How often do you release limited edition products?
Follow us on Instagram @thoubeauty and subscribe to our emails to stay updated on limited edition releases. We love offering exclusive items to our community.
Our Ethical Stance
How is Thou committed to sustainability?
Embracing beauty and responsibility, our tubes are crafted from recycled plastic—no new plastic, no landfills, just a lighter footprint on our precious planet.
What safety tests do your products undergo?
We are 100% cruelty-free, PETA-certified vegan. Our products undergo rigorous safety testing with human volunteers, ensuring they meet the highest standards.
Making Purchases and Returns
What shipping options do you provide?
We offer free shipping on all prepaid orders over ₹1000. COD orders include a nominal non-refundable convenience fee. Our aim is to keep shipping straightforward and customer-friendly.
Do you ship internationally?
Currently, we do not offer international shipping, but we're always evaluating ways to bring Thou to a global audience.
How quickly are orders processed and shipped?
Our warehouse processes and dispatches orders from Monday to Friday. Orders will be dispatched within 7 working days after being placed. Following dispatch, we will send you tracking details to help you locate your package. We strive for efficiency to ensure the prompt arrival of your Thou products.
How can I track my order or address delivery issues?
Upon order processing, we'll share a tracking link and number with you. For any delivery concerns, our customer support team at care@thoubeauty.com is ready to assist.
What should I know about returns?
Initiate returns within 2 days only if the product is damaged. Used products or returns based on personal preference will not be accepted. Please review our detailed Shipping & Returns Policy on exceptions and the process for a smooth return.
Additional
How can I reach you for support?
Your satisfaction is our priority. Our support team is available via email at care@thoubeauty.com and WhatsApp at +91 7702507100, ready to assist you with any inquiries or needs.
Do you offer samples for trial?
Yes, we provide a try-at-home option for our Skin Tint, allowing you to sample before making a full-size purchase. Samples come with a site credit for your next buy.
How does Thou collect and respond to customer feedback?
Your feedback is crucial to us. Please share your thoughts via email at care@thoubeauty.com or by leaving a review on our website. We're dedicated to listening and continuously improving.
What subscription options does Thou offer?
We offer subscriptions to our newsletter, emails, and a loyalty program, keeping you in the loop with all things Thou.
Are there special offers for subscribers?
Indeed, subscribers enjoy early access to new products, exclusive content, and special discounts. Loyalty program members receive additional perks.
How can customers manage their subscriptions?
Managing your subscription is hassle-free. While subscriptions come at no charge, you can update your preferences or unsubscribe anytime via our website.
How can I chat with Thou about press features or collaborations?
Hey there! We're all about connecting. Get in touch with us at pr@thoubeauty.com, and let's spark some magic together!
Eager to be part of the Thou team? How can I apply?
Exciting times ahead! Drop your resume over to team@thoubeauty.com, and let's make some beauty dreams come true. We can't wait to hear from you!
